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LEVEILLE

Legal

Refund Policy

This policy describes the conditions under which LEVEILLE Business Consulting may consider refund requests for consulting services.

Effective: October 17, 2026Last reviewed: October 17, 2026

Nature of Our Services

LEVEILLE Business Consulting℠ provides professional consulting services, including business formation guidance, strategic advisory, documentation preparation, and related services. Because our work involves the investment of professional time, expertise, and resources from the moment an engagement begins, our refund policy reflects the nature of service-based consulting.

All engagements are governed by a Client Service Agreement that specifies the scope, deliverables, fees, and payment schedule applicable to that engagement. In the event of any conflict between this Refund Policy and a signed Client Service Agreement, the Client Service Agreement controls.

General Refund Policy

⚠ Owner Review Required

Core refund terms: The specific refund terms — including whether deposits are refundable, the window within which a refund may be requested, and the basis on which partial refunds are calculated — have not been confirmed by LEVEILLE. This section must be completed by the owner before publication. The following framework is provided for review only.

⚠ Owner Review Required

[OWNER TO CONFIRM: Insert the general refund position here — for example: "All fees are non-refundable once work has commenced," or "A full refund is available within [X] business days of payment if no work has begun," or a tiered partial-refund schedule based on project completion percentage.]

Refund Eligibility

⚠ Owner Review Required

Eligibility criteria: The specific conditions that make a client eligible for a refund — and those that disqualify a request — must be confirmed by the owner. The following categories are provided as a structural framework for review.

Refund requests may be considered under the following circumstances (subject to owner confirmation):

    ⚠ Owner Review Required

    [OWNER TO CONFIRM: e.g., "Service has not yet commenced and the request is received within [X] business days of payment"]

    ⚠ Owner Review Required

    [OWNER TO CONFIRM: e.g., "LEVEILLE is unable to deliver the agreed service due to circumstances within our control"]

    ⚠ Owner Review Required

    [OWNER TO CONFIRM: e.g., "A material error in our work is identified and cannot be corrected within a reasonable timeframe"]

Refund requests will generally not be considered in the following circumstances (subject to owner confirmation):

    ⚠ Owner Review Required

    [OWNER TO CONFIRM: e.g., "Work has commenced and the client changes their mind"]

    ⚠ Owner Review Required

    [OWNER TO CONFIRM: e.g., "The client fails to provide required information or cooperation, causing delays"]

    ⚠ Owner Review Required

    [OWNER TO CONFIRM: e.g., "A third party (government agency, lender, etc.) declines an application — outcomes are not guaranteed"]

How to Request a Refund

⚠ Owner Review Required

Refund request process: The specific process, required documentation, and response timeline must be confirmed before publication.

To submit a refund request, please contact us at [email protected] with the subject line "Refund Request" and include:

  • Your full name and the email address used at the time of engagement
  • The service(s) for which you are requesting a refund
  • The date of payment and the amount paid
  • A brief description of the reason for your request

⚠ Owner Review Required

[OWNER TO CONFIRM: Insert the response timeline — e.g., "We will acknowledge your request within 2 business days and provide a decision within 10 business days."]

Non-Refundable Items

⚠ Owner Review Required

Non-refundable fees: Please confirm which fees are categorically non-refundable (e.g., government filing fees paid on the client's behalf, third-party service fees, rush processing fees). These should be listed explicitly.

⚠ Owner Review Required

[OWNER TO CONFIRM: List any fees that are non-refundable under all circumstances, such as government filing fees, third-party costs, or expedited processing charges.]

Disputes

If you are dissatisfied with a refund decision, please contact us directly at [email protected]. We are committed to resolving concerns fairly and professionally.

⚠ Owner Review Required

Formal dispute resolution: If LEVEILLE intends to require arbitration or mediation before litigation for refund disputes, that requirement must be stated here and aligned with the governing-law clause in the Terms of Service.

Contact Us

For refund inquiries, please contact:

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